PRODUCT INFORMATION

Cheffully offers a wide variety of ready-to-prepare, ready-to-eat, convenience meals, snacks, and beverages inspired by authentic African cuisine. Our products are crafted for busy individuals who want a taste of African flavors with minimal preparation time.

We offer a diverse range of convenience meals, snacks, and beverages including soups, stews, and traditional African snacks, all made with authentic African ingredients.

Yes, all of our meals are prepared using traditional African recipes, crafted to deliver an authentic culinary experience.

We source high-quality ingredients from trusted suppliers, including natural and authentic African spices and produce.

Some of our products may contain allergens such as nuts, dairy, or seafood. Please check the product labels or website for specific allergen information.

We offer a variety of meals suitable for different dietary needs, including gluten-free, vegan, and vegetarian options. You can find these details on each product page.

ORDERING & DELIVERY

Orders can be placed directly through our website by selecting your desired products and completing the checkout process.

We ship nationwide across the U.S. with delivery times and availability based on your location.

Standard delivery takes between 3-5 business days, depending on your location.

Unfortunately, we do not offer same-day delivery at this time.

Yes, you can schedule a delivery date during the checkout process.

Please contact our customer support team if you encounter any issues, and we’ll assist you in resolving them promptly. You can contact us via email at hello@cheffully.com, or via the chat box on our website home page.

PAYMENT & PRICING

We accept major credit cards, debit cards, and other secure payment options.

Yes, a minimum order amount applies, which you can view at checkout.

Yes, we frequently offer promotions. Sign up for our newsletter to stay updated on the latest discounts.

Only one discount code may be used per order.

While we don’t currently offer a subscription service, we’re working on providing this feature soon.

SHIPPING & PACKAGING

Our meals and snacks are packaged securely to ensure freshness during transit.

YES! We are committed to sustainability and use recyclable packaging wherever possible.

We ensure the freshness of our meals by carefully selecting ingredients with a longer shelf life and using airtight, sealed packaging to lock in flavor and preserve quality. Our meals are processed and packaged in a way that helps them stay fresh during shipping, ensuring they arrive in optimal condition. Additionally, we monitor our shipping times closely to minimize transit delays and maintain product quality.

Contact our support team immediately if your package arrives damaged, and we will assist in resolving the issue. You can contact us via email at hello@cheffully.com, or via the chat box on our website home page.

STORAGE & PREPARATION

Depending on the product, meals should be stored in a cool, dry place. Specific storage instructions will be provided on the packaging.

Some of our products can be frozen. Check the packaging for freezing instructions.

Most of our products have a shelf life of several months. You’ll find specific expiration dates on the packaging.

Preparation instructions are simple and provided on the packaging. Most meals require minimal heating or rehydration.

DIETARY & NUTRITIONAL INFORMATION

Nutritional information is available on each product page on our website.

We offer a selection of meals that cater to various diets, including keto and paleo. You can filter products on our website to match your dietary preferences.

Yes, we offer options for various dietary needs. Check the product descriptions for more details.

RETURNS, REFUNDS AND CANCELLATIONS

We do not accept returns due to the nature of our products, but we will issue a refund or replacement for certain issues. Please read through our refund policy.

Yes, orders can be modified or canceled within 24 hours by contacting customer support.

If you receive the wrong item or something is missing, contact customer support for assistance. You can contact us via email at hello@cheffully.com, or via the chat box on our website home page.

ACCOUNTS & SUBSCRIPTION MANAGEMENT

You can create an account by signing up on our website.

You can update your account details by logging into your profile on our website.

Subscription services are not yet available, but you can sign up for updates and notifications.

Creating an account allows you to save favorites, track orders, and access exclusive promotions.

CUSTOMER SUPPORT

You can contact us via email at hello@cheffully.com, or via the chat box on our website home page.

Our team is available Monday to Friday, 9 AM to 5 PM (Eastern Standard time).

Yes, we offer live chat support on our website during business hours.

ABOUT CHEFFULLY

Our mission is to make authentic African flavors accessible through convenient, ready-to-prepare meals, snacks, and beverages that celebrate the rich diversity of African cuisine.

Cheffully was founded to solve the challenge of accessing authentic African food abroad, inspired by our founder’s desire to share Africa’s culinary heritage with the world. Read our story to learn more.

Cheffully is unique for its focus on authentic African flavors combined with convenience. We offer products that bring the true taste of Africa to your kitchen, using high-quality ingredients and traditional recipes.